This Privacy Policy explains how Rubbish Removal Putney collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Putney area. We are committed to complying with the UK General Data Protection Regulation GDPR and the Data Protection Act 2018, and to handling your personal data lawfully, fairly, and transparently.
This Privacy Policy applies to all Rubbish Removal Putney customers and enquiries in our service area, including those who contact us by phone, email, online forms, or any other communication method, as well as customers who book and receive our rubbish removal services.
Rubbish Removal Putney is a rubbish and waste removal service operating in the Putney area. For the purposes of data protection law, we are the data controller in relation to the personal data we collect and process about you.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our main customer communication channels.
We collect and process different kinds of personal data depending on how you interact with us and which services you use. This may include
Identity and contact details such as your name, address, property access details, email address, and telephone number.
Booking and service details such as service type, preferred dates and times, notes about access or special requirements, property type, and information relevant to providing the rubbish removal service.
Payment information such as payment method, billing details, and transaction records. We do not store full card details where payments are processed via secure third party payment processors.
Communication data such as enquiries, complaints, feedback, correspondence records, and call or message history where applicable.
Technical data such as IP addresses, device information, and basic usage data relating to any online form submissions or interactions with our digital channels, where this is provided or logged.
We collect personal data from you when you
Make an enquiry about our services by phone, email, online form, or through any other communication method.
Book a rubbish removal service with us.
Provide feedback, make a complaint, or otherwise contact us with a question or request.
Interact with our website or digital channels where technical and usage data may be collected.
We may also receive limited personal data from third parties where it is necessary to provide our services, for example from landlords, letting agents, or property managers who book services on your behalf and provide your contact details for service coordination.
We only process your personal data where we have a valid lawful basis under the GDPR. Depending on the context, this may include
Contract We process your personal data when it is necessary to enter into or perform a contract with you. This includes taking bookings, providing rubbish removal services, communicating about appointments, issuing invoices, and handling payments.
Legal obligation We may process your data when necessary to comply with legal or regulatory obligations, such as record keeping, tax, or waste disposal regulations.
Legitimate interests We may process your personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. Examples include managing our business operations, improving our services, preventing fraud, handling enquiries and complaints, and keeping basic records of past services.
Consent In limited cases, we may rely on your consent, for example if you specifically ask to receive optional marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided on our main communication channels.
We use your personal data for the following purposes
To respond to your enquiries, provide quotes, and discuss potential services.
To arrange and deliver rubbish removal services, including contacting you about booking confirmations, changes, or access instructions.
To process payments, issue invoices, credit notes, and receipts, and maintain accurate financial records.
To manage our relationship with you, including responding to feedback, queries, and complaints.
To operate, manage, and improve our business, including training staff, monitoring service quality, and administering our website and digital channels.
To comply with our legal obligations, including waste disposal requirements, health and safety obligations, and accounting standards.
Where permitted, to send you relevant service-related information or marketing about similar services you have previously used, in line with data protection and e-privacy rules, and always giving you the option to opt out.
We may share your personal data with carefully selected third parties where necessary for the purposes described above, and only to the extent required. These may include
Service providers and data processors such as IT support, secure data hosting providers, payment processors, customer management systems, and communication tools who process data on our behalf under written contracts and are required to protect your data.
Professional advisers such as accountants, auditors, or legal advisors where needed for business, legal, or compliance reasons.
Waste management partners where required to transfer waste lawfully and maintain necessary records for compliance purposes.
Public authorities or regulators where we are legally required to share information, such as for tax, law enforcement, or regulatory compliance.
We do not sell your personal data to third parties.
Where any of our service providers or data processors store or access personal data from outside the United Kingdom, we will ensure that appropriate safeguards are in place. These may include using countries with an adequacy decision or using standard contractual clauses or equivalent safeguards approved under data protection law.
We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.
In general, we will retain
Customer and booking records for the duration of our relationship with you and for a reasonable period afterwards to handle queries, disputes, or legal claims.
Financial and transaction records for the period required by tax and accounting laws.
Enquiry and communication records for a period necessary to manage our business and demonstrate how we have handled communications.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to your personal data
The right of access You have the right to request a copy of the personal data we hold about you and to receive information about how we process it.
The right to rectification You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure In some circumstances, you may ask us to delete your personal data, for example where it is no longer necessary for the purposes we collected it, or where you withdraw consent and there is no other lawful basis.
The right to restrict processing You may request that we restrict how we process your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy or our use of it.
The right to object You may object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing activities.
The right to data portability Where processing is based on consent or contract and carried out by automated means, you may request to receive the personal data you provided in a structured, commonly used, and machine readable format and have it transferred to another controller where technically feasible.
The right to withdraw consent Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw consent.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you have concerns about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any issues directly.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our security practices. While we strive to protect your personal data, no system can be guaranteed as completely secure, and you should take care when sharing information with us.
This Privacy Policy applies to all customers and prospective customers of Rubbish Removal Putney in our service area. It covers personal data collected through our main communication channels, bookings, and services.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will take effect when the updated policy is made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Whenever your commercial or domestic waste starts to build up, it’s never pleasant. This cannot only cause a lot of practical complications, but also leave your property looking very unsightly. We’ll be able to supply a good value and easy to understand process, whatever your needs!
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Tipper Van - Rubbish Removal and Waste Clearance Prices in Putney, SW15
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Removal and Waste Clearance Prices in Putney, SW15
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
